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Privacy policy

This ComplexCon Hong Kong personal data privacy policy ("Policy") describes how SV Two Limited trading as ComplexCon Hong Kong (referred to as "ComplexCon Hong Kong" below) use and disclose personal information of customers collected through this mobile application (“App”).

This Policy applies to all personal data obtained by ComplexCon Hong Kong through your use of the App. For the avoidance of doubt, it does not apply to any websites controlled by third parties not affiliated with ComplexCon Hong Kong that may be linked to the App (“Third Party Sites”). The relevant privacy policies set out in the respective Third Party Sites shall apply in those cases.

By accessing the App, you hereby consent to the use of your information, including your personal information, any information of others provided by you, in the manner described in this Policy. Without limiting the generality of the foregoing, you authorise ComplexCon Hong Kong to transmit your information outside Hong Kong in the manner and for the purposes described in this Policy.

All Personal Data is collected, used, disclosed and retained by ComplexCon Hong Kong in accordance with all relevant laws, regulations and/or license requirements including, without limitation, the Personal Data (Privacy) Ordinance of Hong Kong.

The App may change this Policy from time to time by updating the Privacy Policy section of the App. You should check this section from time to time to ensure that you are happy with any changes.

Types of Information ComplexCon Hong Kong Collects

Personal information that may be collected by ComplexCon Hong Kong may include:

  • Name, identification document or passport numbers, postal address, phone number and e-mail address.

  • Financial account information, such as credit card number and other payment information.

We may also collect information about you such as:

  • If you create an account - your username, password, identification document or passport numbers, your city of birth, your birthday and mobile phone number.

  • If you take a survey or interact with us in various other ways - demographics information and information about subjects that may interest you.

  • Participation data when you use our platform to explore and interact with venues.

  • Preferences, interactions, and activities on our platform to personalize your experience.

  • Order details to fulfill and process your orders.

Automatic data collection via Cookies

We may gather the following information through the use of “cookies”. Cookies are small data files that are automatically stored on your web browser in your computer, mobile phone or other device for accessing the Internet (“device”) that can be retrieved by this App.

Among other things, cookies help us improve our App and your experience. We use cookies to see which areas and features are popular and to count visits to our App.

Cookies will:

  • record your visit to this App for analysing the number of visitors to this App, and users’ general usage patterns.

  • record your personal usage patterns, profile, preferences and interests through your use of this App and for improving your experience.

  • allow us to recognise your device and will store information about your personalised settings (such as language preference, useful links settings) and your use of this App (such as visit and logon sessions, as well as your behaviour, pattern and footprints regarding the use of this App), thus enabling us to provide more useful features to you, to tailor the content of the App to suit your interests.

ComplexCon Hong Kong will be able to access the information stored on the cookies, and may combine information collected about you with information we receive from third parties.

Where permitted by your marketing preferences, we may use these data and your personal data to provide you with promotional materials or direct marketing.

ComplexCon Hong Kong may also collect aggregated data or anonymized data that does not directly identify you.

All such information shall be collected by us and retained on our servers.

Please refer to "Cookies Policy" below.

How Does ComplexCon Hong Kong Use Personal Information

We may use information about you for purposes described in this Policy or disclosed to you on our App. For example, we may use information about you to:

  • Verify your identity.

  • Internal record keeping

  • Process and manage your purchase and use of our products and services, including your accounts.

  • Respond to your customer service inquiries or take other actions in response to your inquiries or other activities relating to the App.

  • Create personalized promotions by combining your personal information with non personal information about you, such as the amounts and types of purchases you make.

  • Communicate with you about your orders or purchases, your services and your requests for information.

  • Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers ("direct marketing").

Any personal data collected will be handled and stored securely on our internal system. As an overview – only the authorised staff, who have been properly trained, will be permitted to access such personal data. ComplexCon Hong Kong will use the personal data according to the purposes for which the affected individuals have been informed or given their permission.

The data that we collect from you may be transferred to, and stored at, a destination outside Hong Kong.

ComplexCon Hong Kong would only use your personal data for direct marketing with your explicit, informed consent. If we intend to use your personal data in this regard, we would write to you to ask for your permission, provide further information on the kind of personal data that would be used and the class of marketing subjects in which your personal data would be used for. You are reminded that you have the right to opt out of direct marketing at all times throughout this process

Personal Information Sharing or Information of Others that you provided with Third Parties

ComplexCon Hong Kong shares your personal information in limited ways, such as:

  • We may share personal information about you with others with your consent.

  • We may share information with any employees, officers, directors and agents and/or affiliates of ComplexCon Hong Kong.

  • We may also share information with companies that provide support services to us (such as credit card processors or other payment services providers, mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.

  • We may share personal information about you to our professional advisors, including our accountants, auditors, lawyers and insurers.

  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, or to any government and regulatory authorities and other organisations as required or authorised by law, (ii) to enforce our agreements with you, our corporate policies and terms of use relating to your use of ComplexCon Hong Kong products and services through the App, or (iii) to protect the rights, property or safety of ComplexCon Hong Kong and affiliates and its subsidiaries, our employees, agents, customers, and others but only when it is reasonable to do so.

  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, ComplexCon Hong Kong may disclose customer statistics to those involved in the negotiation or personal information after the transfer.

Subject to your consent for ComplexCon Hong Kong to use your personal data for direct marketing purposes, we may disclose your personal data (including, without limitation, your name and contact particulars) to any consultants both in Hong Kong and overseas (“Marketing Consultants”) engaged by ComplexCon Hong Kong to provide direct marketing services. You may withdraw your consent and opt out from receiving direct marketing material and/or communications from the Marketing Consultants and/or relevant services at any time.

We may also share aggregated or anonymized information that does not directly identify you.

Your Personal Data shall only be retained for the duration necessary to fulfil the original or directly related purposes for which it was collected (and was disclosed to you), unless it is necessary for the personal data collected to be retained to satisfy any applicable legal, regulatory and/or contractual obligations or you have given prior consent for a change of use of your personal data.

Access to Personal Data

Under the Personal Data (Privacy) Ordinance of Hong Kong, you are entitled to request any one of us to:

  • respond to you as to whether we hold any of your personal data and provide access to such personal data;

  • correct any personal data relating to you which is inaccurate;

  • describe our policies and practices in relation to Personal Data and inform you of the kinds of personal data held by us; and

  • request ComplexCon Hong Kong to cease using your personal data for direct marketing purposes.

In accordance with the terms of the Personal Data (Privacy) Ordinance of Hong Kong, we have the right to charge a reasonable fee for the processing of any data access request.

Requests for access to or correction of personal data or for information concerning any of our policies and practices and the kinds of personal data held by us are to be addressed in writing to the following addresses:

  • SV Two Limitied
    Unit B, 9th Floor, Safety Godown Industrial Building, 56 Ka Yip Street, Chai Wan, Hong Kong
    email: info@complexconhk.com

Cookies policy

We use cookies and similar technologies to personalize content, analyse App performance and tailor and measure ads.

This Policy sets out how the App uses and protects any information that you give while using this App. The App is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this App, then you can be assured that it will only be used in accordance with this Policy. The App may change this Policy from time to time by updating the Privacy Policy section of the App

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the "List of cookies we collect" section below.

Usage of information we gather

We require this information to understand your needs and provide you with a better user experience, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the App according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow us and the App to respond to you as an individual, by helping us tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. This may prevent you from taking full advantage of the App.

Links to other Third Party Sites

Our App may contain links to other Third Party Sites. However, once you have used these links to leave our App, you should note that we do not have any control over any Third Party Sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such Third Party Sites and such Third Party Sites are not governed by this statement. You should exercise caution and look at the privacy statement applicable to the Third Party Site in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know to or emailing us at info@complexconhk.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

In accordance with the terms of the Personal Data (Privacy) Ordinance of Hong Kong, we have the right to charge a reasonable fee for the processing of any data access request.

Requests for access to or correction of personal data or for information concerning any of our policies and practices and the kinds of personal data held by us are to be addressed in writing to the following addresses:

  • SV Two Limitied
    Unit B, 9th Floor, Safety Godown Industrial Building, 56 Ka Yip Street, Chai Wan, Hong Kong
    email: info@complexconhk.com

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

Profile and Preference Cookie

Cookie containing preference and profile information of the user with regards to notification and consents.

Analytics Cookie

Third party cookie (Google) for analytics purpose to improve app experience.

Security Cookie

Stores the current logged in user session and his basic info: access token, refresh token, email or phone number (based on the signup type)